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Welcome to Nortel's Hosted IVR
and Hosted Speech Applications Program
Nortel's Hosted IVR program enables enterprises and public sector agencies to easily implement sophisticated IVR self-service applications.
Leveraging Nortel's well-known speech applications expertise, Nortel offers a turnkey IVR applications
service with a simple "per minute" fee model. Nortel's Hosted IVR program is a secure, 100% standards-based, VoIP/SIP optimized,
and geographically redundant service that complies with the Payment Card Industry (PCI) standard.
Nortel's Hosted IVR service may be purchased on a stand-alone basis, or in conjunction with Nortel's
extensive portfolio of hosted solutions.
It is available as both an integrated solution with speech applications, or as a flexible platform for enterprises that manage their own VoiceXML applications. Nortel's Hosted IVR program allows customers to immediately evaluate the business case for IVR projects, comparing agent costs with Nortel's economical per-minute fees.
Service Program Overview
A brief overview of Nortel's Hosted IVR program appears in our Data Sheet and Service Brief.
Nortel offers a wide range of application deployment options for Hosted IVR customers, from rapidly deployable,
customizable packaged speech applications to fully custom projects. Many speech applications can be deployed in as little as 12 weeks. Nortel is uniquely well-qualified to tailor the application approach to a customer's environment.
Why Nortel's Hosted IVR program leads the industry
Nortel's Hosted IVR service has been carefully designed to stand out from an assortment of industry competitors.
Superior speech IVR applications are our business. We encourage you to
read more about our market differentiators.
Further information appears in the "Hosted IVR Resources" page of this website.
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CUSTOMER TESTIMONIAL
Mr. Joe Doyle, Director
State of Georgia - Governor's Office of Customer Service
"We wanted to find one vendor partner that would take responsibility
for this entire package; a partner that cared about what we were doing,
that was excited about what we were doing... We made the choice that the
best partner for us was Nortel and we're very happy with that choice...
We've had tremendous success in a very short period of time."
Nortel Hosted IVR is one component of Nortel's portfolio of hosted
solutions. We encourage you to hear about one of our highly successful
hosted solutions projects at the State of Georgia. Nortel's hosted
solutions organization implemented a statewide hosted contact center
in order to enable the State of Georgia achieve its goal of "providing
the best service of any state in the nation".
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